Customer Care
Date-10/11/08
Being compelled under circumstances we the customer of your JHALJHALIA Post office Dist- Malda Pin-732102 (West Bengal), like to put forward our under pained complaint to your kind notice with the intention to get a prolific result on the subject. We are narrating a pen picture of mentally deplorable condition of JHALJHALIA Post office.
I am an employee of Central Government organization, working as a Deputy Manager and the Job is transferable. Presently I am posted at Jammu Kashmir Railway Project and living with my family at Srinagar. This is very difficult to come at MALDA for encashment of the holding NSC‘s No:- 37EE 687588 & 687589 of phase Value Rs. (10, 000.00 10, 000.00) 49CC 854751 of phase Value Rs. (1, 000.00) which was purchased by us for the purpose of TAX savings on 10th July 02 and matured on 10th July 08.
The present post master of JHALJHALIA Post office Dist- Malda Pin-732102 (West Bengal), joined in Jhaljhalia from other place. He is in the habit of commanding the entire customer like a paid servant of him. He always threatening the customer and putting them in troubles in various ways adopting malpractices by misplacing their valuable papers and making delay in payment. Due to its consequential effect all the customers are very much annoyed to him which has become a barrier of smooth working of JHALJHALIA Post office.
We jointly signed the above mentioned NSC‘s and send to Malda with a authorization letter in favour of my father/father-in-law’s name who is residing at Malda, Jhaljhalia, Mahananda Pally along with our Votter ID, PAN card and ration card to collect my Cheque against above referred NSC’s which has been matured on dated 10th July 08. My father/father-in-law approaches to post master along with relevant documents for collect our cheque but post master refused to hand over the cheque to my father/father-in-law even after submitting above mentioned proper valid document to the postmaster, in which, it is clearly mentioned the relationship with the Nimai Chandra Biswas and us. As my service is transferable and presently we are posted at Jammu Kashmir Railway Project at Srinagar. So it is impossible for me, to collect the cheque personally from Malda Post office. How much monitory we have losses due to the above mentioned delay. Do you think is it correct? It is so dirty working style of post office of Jhaljhalia of Malda (West Bengal), I never seen in my life. Now a day nobody is interested to purchase the NSC due to the above mentioned harassments. Can you under stand why the post master is refuse to hand over the cheque to my father/father-in-law? You peoples are working under the umbrella of Government organization. So nobody have any botheration to increase the customer or satisfaction. After passing the month you peoples are getting the good salary. So customer suffering it is not your headhack.
So I request you to kindly take initiative to the above matter and give an instruction to the postmaster to hand over the cheque to my father/father-in-law against our mentioned matured NSC’s.
Hope my humble prayer will adhere
Thanking You
Yours faithfully
Ashim Kumar Biswas
Chhabi Biswas
Railway Holiday Home Local Address:-
Tulshi Bagh C/o NIMAI CHANDRA BISWAS
SRINAGAR MAHANANDA PALLY
190009 JHALJHALIA
Phone No 919419089248 MALDA
Pin-732102
West Bengal
Phone No:- 03512-265239
Mobile No:- 9735982909
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