I'm basically from Chennai, and its a known fact that this season is the most painful season as the summer goes to peak. Till date me and my family haven't opted for A/c nor an aircooler and we'd coped up with fan itself. Suddenly a thought raised that why don't v buy an aircooler atleast as A/c is not affordable by us. I went to a nearest home appliances dealer in our area itself and I saw two different brands one is from Symphony and the other is from Kenstar. As I'm new to this product, I went by the sales person who was there in the showroom and he had showed me that kenstar model and said you jus need to add water into this, switch it on then the cooling starts in the room within 15mins. Believing the same i bought it. The very first day i bought and switched it on in the night, air cooler was spitting air like flames. I convinced myself saying that b'cos of the climate and also since i switched it on for the first time the air comes like this. But even after 2hrs there is no change in the output. the next day in the morning i immediately registered the complaint to customer service stating that the purpose of aircooler is to cool the place where we keep. They registered the complaint and they sent a person too from the service centre. He came and spoke something he know and said to operate in a specific functional mode so that the cooling begins within 1/2 hr. I was so happy that my operating way was different b'cos of which the room was not cool. I did the same way that was explained by the service engr, and to my bad luck the result was more worse. The heat exposed by the aircooler was more. Third day i immediately took the aircooler from the Next Showroom (useless showroom) to tell my issue. I don't whether they are really customer service minded people or not. One person is telling to put ice cubes so that more cooling will be there. But he also tells once the ice cubes melts cooling will go off.. What a stupid reply? One more person who is supposed to be incharge of the shop came and said that he cannot take back the air cooler as we'd poured water and used it. I strongly gave back that without even pouring water how can you use it? They were in the same state saying that they won't take back nor give any other product in exchange. I asked for the HO number of that showroom so that i can get this escalated. The person who attended my call @ HO understood the issue and asked to retain back the aircooler check for the issue and proceed with it. We gave back the aircooler, but god only knows when the service engr comes tomorrow.
Someone who's reading this please ensure a few things before buying a product
1. When you goto a showroom ensure the person who's attending you is well versed about the product.
2. Gather more info about the product which you're planning to buy before even getting into the showroom.
3. Tell the manager of the showroom, at the time of purchase itself, that this will be returned back if there are issues.
4. Don't go for any of those products which are not in market, otherwise we'll spend the money and we'll be in trouble.
5. Do not open the pack unless there is a demo shown @ your home, the person should ensure that the product is working fine.
Friends, if anyone of you knows Kenstar appliances HO and its address, contact number please share it, I need to escalate this issue to them. You can mail me @ [email protected]
0 comments