I have been provided a Kent Water Purifier by the builder along with the flat I purchased and moved in December' 2008. The water purifier has not been working for the past 10 days, for which a complaint was registered with their service center - Kaypee Enterprises (Ph: 020-41436000), who claim to be authorised service agency for Kent. Part of the complaint was a request to send the engineer before 11:00 am as after that we leave for work and no one is available at home. Since as per Kaypee, they do not send engineers for repairs on Sundays, the request for sending someone in the morning hours. As per an sms received from them on Saturday, 27th March - Dear Sir, your complaint number 2738 is registered and the same shall be attended tomorrow before 1PM or after 2PM by our engineer. However, till today, no one has come to repair the purifier. I have been calling the agency multiple times everyday and they have been assuring that the engineer will be coming, but no one has turned up. Yesterday, when I called up again, they said the complaint will be attended today (2nd April) for sure. I called up again at 9:40 am today to confirm and they again said that the engineer will reach before 11 am. I waited till 1:00 pm for the engineer to come but no one has turned up. I have been calling them since morning (almost 10 times) but have not got any satisfactory response. Finally I had to leave for work as could not wait any longer. They have been telling me that the engineer will call me and reach, but I have not recieved any call till this time (2:30 pm). Niether have the agency called me even once to check the status. I have been following up with them like an idiot without getting the work done. This is pathetic and a clear case of making the customers suffer once the product is sold off. Moreover, the agency is pushing me to take an AMC. How can I or anyone take an AMC and be at the mercy of such agencies that do not care for the plight of the customers at all.
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