I regularly book bus tickets online through http://www.kesinenitravels.com/. Majority of the time I see that the money is debited from the credit card used for booking the ticket and the ticket is not issued. When I call up their customer care they respond back by saying "we are extremely sorry and the amount would be credited back withing 6days" but in reality it takes around 15-20 days for the amount to be credited back. I have requested them multiple times to resolve this issue but we are at their mercy.
I think there should be some action against kesineni travels for their irresponsibility. Please take some action.
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