I had purchased a Kodak Digital camera model V-570 in September for Rs 17000/-. Now the camera is not working. It shows an error code E 45. When I contacted Kodak Customer care, they suggested me to show my camera to HCL Digicare, Marol Military Road, Andheri E, Mumbai-59.
The service engineer, at HCL Digicare, Sri Datta told me that it is beyond repair since Kodak has scrapped the model, and spare-parts of this model is not available, and that I should go in for an exchange offer.
I then told my problem, to Mr Abdul Malik, National Consumer Manager, Kodak, India. He informed me that he can offer a 30% discount on new purchase (under buy-back) which is however not acceptable to me. I had shelled a hefty Rs 17000/- for the Camera, and now I need to dispose off the camera, because the Co. has scrapped the model! Had the Company continued with the model, I could have got the required Spare-Part, and got the camera rectified. I feel cheated as a consumer. Why do they scrap the model, and its spare-parts also after selling a number of units. Where do the hapless consumer go?
I however want to buy a new camera, but nothing below a 50% discount on my new purchase (in lieu of V-570), is acceptable to me.
Kindly see the matter as a special consideration to poor consumers, and settle the matter.
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