Please find as below:
1. I have approached HDFC Bank Limited ATM at Bistupur, Jamshedpur (Near IndusInd Bank) on 25th March to withdraw cash using mu Kotak Mahindra Bank's ATM Card.
2.I swiped the card to withdraw Rs.20000/- cash, however the cash was not dispensed from the ATM but Rs.20000/- was debited from my account, which I learnt while checking my account statement online.
3.I swiped the card again to withdraw Rs.15000/- from the same ATM, same day as my next transaction, but again the cash was not dispensed.
4.While checking my account status online I learnt that finally Rs.20000/- was debited, then Rs.15000/- was debited, then Rs.15000/- was reversed/credited into my account.
(The details of the transactions attached herewith for your kind scruitny).
5. I approached my Kotak Mahindra Bank on 26th April and lodged the complaint in the format provided by them with the assurance that the amount shall be credited back to my account within 45 days.
6.I approached my bank (KMBL) on 11th April to check the progress, when I was apprised that HDFC bank Ltd is telling that the disputed amount transaction was successfully completed and my banker asked for CCTV footage for the disputed day/time of their ATM, but HDFC is unable to provide the same till date.
It is therefore requested at your kind end to suggest me the right course of action to get my money back OR I would request at your kind end to take the suitable action so that I get my money back which has been wronglt debited from my account.
My Bank:
Kotak Mahindra Bank Ltd
Gayatri Enclave
First Floor, K Road
Beside Tata Workers Union Office
Bistupur, Jamshedpur-831001
HDFC BANKLimited ATM Counter
Near IndusInd Bank
Opposite Ram Mandir
Main Road, Bistupur, Jamshedpur-1
Yours Truly
Sudhanshu Shekhar
Account No : 01462090000115
Jamshedpur
91-9955999960
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