Avoid travel by the KPN travels at any cost. They never arrange any back-up incase if the buses have to break-down mid-way. They are least bothered when it comes to customer experience. Most of their Volvos
are aged enough and are maintained poor. In a recent experience, on 10th Oct from chennai-to-bangalore (KA03-AD-1), the bus started at 2 PM just to stop in the mid-way near pallikonda check post. The bus had a leaky hose pipe, the drivers’ minimal attempt to fix that proved futile. There were kids, ladies, seniors all stranded mid-way with no hope getting this rectified. KPN mgmt was least bothered to arrange for a back-up, they instead sent a mechanic all the way from hosur to fix the same. The mechanic in his way, always gave false information about his where-abouts that kept the passengers guessing. When the mechanic finally arrived it was already 5 hrs since the bus had stopped. Most of the passengers tried arranging cabs/alternate transportation, but got confused when the mechanic said the bus would start in another 10-15 mins. Some of the passengers left to chennai, some found alternate transport. Few unlucky ones like me, had to wait until the bus finally starts. But unfortunately, the fix short lived again. There were no hope for few of them who travelled as none of the buses accept even a request stop. All through krishnagiri/chinnar the driver and mechanic managed to drive the bus with NO AC, intermittantly stopping the bus once in every 10 mins to pour water to the engine coolant tank. Finally at A2B restaurent near hosur, they managed to arrange seats in alternate buses enroute to bgl and we reached bgl 5AM next-day. Given this, I would think twice to travel by this KPN travels. In an unfortunate event, if I have to travel, I’d have the travel option backed-up, since KPN would be least bothered about any passengers under such cases.
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