All KPN Travels buses has a message inside thier bus, inviting irritated passenger to lodge a complaint with their MD directly at a mobile number '9442200739' if they feel the service is poor!
What exactly happens if a person makes a complaint in that number...?
First thing, its not the MD of KPN who speaks to you, it is one of his employee who hears all your stories and reads your mindset.
Here is a case and this is how KPM management dealt it.
KPN has a parcel service network and has an office near Mariamman Temple opp Darga on NH7 at Hosur. During late nights, at around 10.30 pm to 11.30 pm, lot of buses belonging to KPN Travels, park their bus and load goods in it. As the buses are parked in an irregular manner, frequent accidents invoving other speeding vehichles on the National Highway and company employees who return home after their second shift. This particular lethargy shown by KPN Travels alone has costed several lives.
Different employee unions have requested the KPN Management to take required action to park their bus properly, so that tired home returning employees are not get into accident and risk thier lives. The only answer these employees who request the persons incharge of Darga office of KPN get is "Do what you can Do, we have cared the police officials and you cannot do anything against us"
This day, few CUMI employees belonging to their Workers Union were at this website's office and were discussing about the issue they are facing from KPN.
This reporter, making a note of the so called MD's direct number called it and got a person on the line who identified himself as Prem. He heard all the stories and requested to call his manager of Salem depot at a mobile number '9443791994'. When this number was dialed a person attended it and heard all the stories and promised to take action to solve these issues.
When CUMI employees belonging to union DRP 407 contacted SIPCOT police by around 3pm this day, they were shocked to learn from the police station that KPN has already lodged a complaint against them in particular few hours before.
This means that instead of solving the issue and working to safegaurd the lifes of public, KPN is so smart to hear all the stories and take offensive action against those who makes a request to them.
So, before calling to register your complaint againt KPN's staff or service be careful that the same complaint might be turned against you!
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