I have travelled in the KPN A/C Sleeper Bus numbered PY 01 AH 9919 (which is running from Madurai to Chennai at 8.00 pm schedule daily). The worst we, the passangers experienced that, there is no working A/C on that completely closed A/C Sleeper Bus. Before We entered into the bus at 8 pm in Periyaar Bus Terminus, The KPN Sleeping facility Bus was not ready with A/C cooling and routine Pooja and all other thinks. Directly, they started that bus with passanger and the bus came to KPN Branch office KK Nagar Madurai office. In the mean time all the passangers were shouted with the Driver, who has not weared any Uniform of KPN Travel and with PAN PARAG fulled mouth and the Attender who was also not having any Uniform of KPN travels. Then they contacted with the Periyaar Bus stand, Madurai KPN office, then finally they told "get 100/- rs refund for A/C and get in the bus". All passangers had fought with them then they complained with the LOCAl SI of Anna Nagar formally. After a long speculation (nearly 11/2 hours, they arranged a van for upper birth passanger with rs 100/- refund.
Really we are selecting the KPN Bus for comfort and safety and not for money refund. If we want to travel to Chennai with cheap cost, then we can select any ordinary buses.
The fact all of us thinking that, the KPN Bus service is very honest and very passanger friendly. But its not true nowadays. It might be before 2 years.
1. Now there is no regular checkup in KPN Busses
2. There is no two Drivers in KPN busses (There is no second Driver in PY 01 AH 9919 yesterday I have travelled)
3. There is no Driver with KPN Uniform (There is such Driver in PY 01 AH 9919 yesterday I have travelled)
4. There is no Good Attendar with Uniform
5. There is no Good Mechanics network in KPN Buses
So I am concluded that, dont think that like KPN buses are good and passanger friendly - it might be before 2 years
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