Hi, I had purchased a Kurlon "Apna" matress from Swati furniture, Ameerpet, Hyderabad. But within a month or two the matress sagged unevenly. I complained at Swati furniture and they gave me the cel number of Mr. Daniel from Kurlon and asked me to contact him. After repeated requests he came to my house verified and gave me a receipt and I got the Matress exchanged from Swati furniture.
But again within a month this matress also sagged, so I again contacted Mr. Daniel and after repeated requests over phone he visited our house and inspected the mattress, made markings on the matress and then he took the original bill/receipt and said he will notify Kurlon that this matress needs to be replaced and also suggested to take Kurlon "Ortho" instead of "Apna". He told us that the original bills are required and the next day he will give a temporary acknowledgement, but the matress will be replaced in a week once kurlon sends a replacement notice directly to me. And after that he simply vanished. Now whenever I try to call him the number gets frowarded to some other person.
Now I don't have any proof of purchase with me as I gave it to him on good faith!!! If anyone has been through this kind of situation please suggest me what I should do?
I had purcahsed a locally made matress while I was in Mumbai around 4 years back and it is still as good as new.
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