I had purchased one No. Super Deluxe Mattress 72" x 72" from Kurlon Ltd.'s Authorised dealer M/s. Haryana Handloom Billekahalli, Bannerghatta Road last Year, the warranty being 1 Year.
Within 6 months of Purchase the Mattress started sagging from all the sides and there were bumps all over.
Numerous complaints were lodged then finally the mattress was replaced vide Company's Invoice No. 4140 dt 24.06.08.
Again after some time the mattress had the same problem of sagging and again many complaints were lodged and finally after a lot of follow up one Mr. Prakash S Warti (Sr. Business Officer) came to our place to take stock of things, he saw the mattress and took the original Invoice with him on 29.11.08 to get the mattress replaced within a week's time.
After taking our original Invoice the gentleman dissapeared and when tried to contact on the mobile it always came as switched off, numerous calls were made to the office from where we got the answer that the gentleman was on leave and things can be sorted out only on his resuming office.
Finally the mattress was exchanged vide their Invoice No.sal-012878 dt. 24.12.08.
Just within a week's time the same problem has come the new mattress supplied has started sagging from all the sides. We have contacted the same gentleman who is now giving lame excuseds I will come and see to it, I will get it replaced with a higher up product while charging the difference amount. But till today i.e., 10.01.09 he has not bothered to come or depute someone to solve our problem, now he has the courage not to lift our numerous calls to him on his mobile.
WILL SOMEONE COME TO OUR RESCUE AND HELP! I HAVE SPENT ALMOST ONE MONTH'S SALARY OF MY HUSBAND TO BUY THIS MATTRESS ON OUR SILVER JUBILEE ANNIVERSARY.
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