I have purchased one refrigerator (company LG, model no. LG211SA4) on 18th of june from SWAN SONI APPLIANCES PVT LTD. Bill no for the purchase is 14270. After 10 days it started giving problems and finally on 25th of june it stopped cooling. I filed complaint on 1st july at around 9 am, the req no given to me was S8C70100366 and the person attending the call told me to let the refrigerator switched on at the highest cooling level for 4 to 5 hours, i did the same but nothing happened. i again called the service centre around 4pm on 1 st of july, and i got another complaint no- S8C70104195. Next day they send one service engineer to my house, he found that the compressor was not working and was drawing 4 amps current. he told me that compressor will be changed. But nothing happened after that so, i again made a call to service centre on 5 th of july. they told me that they will replace the compressor by 12 in the afternoon if unable to do so they will change the refrigerator itself. Believing this i took leave from my office and was waiting for them, till afternoon nobody came so i made a call again, this time the reply i got was that one old refrigerator is available whose door is having problem and they will fix the door of my refrigerator into the old refrigerator and that resulting refrigerator i can take.
This is my problem and nobody of the LG showroom is listning to me. Please help me in getting my nonfunctioning refrigerator replaced by a new working one.
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