L G, CTV
Repairing of Remote

I have bought one Colour Television in December'08 from dealer of LG. In May'09, 6-7 buttons of the remote stop working and are dead. While contacting the shop keeper regarding the Remote, the said shop keeper strictly refused to repair and replacement.

Kindly let me know whether this remote can be canged or repaired, if yes, why the shop keeper refusing strictly its repair of replacement.