I had purchased a LG 23" LCD monitor TV (Model. No. M237WA-PT) on 04-11 with an offer by LG of a free Airtel DTH set-top-box and 3 months free subscription. The purchase details were submitted online to LG and the registration number alloted was DTHGOA0411094. Subsequently, all the relevant documents viz.(1) Photocopy of Invoice no.2K9/11/1429 dated 04-11 of Intech Computers, Panaji - Goa towards purchase of LG 23” LCD Monitor TV (Model. No. M237WA-PT); (2) LG Monitor TV Serial No., Model No., barcode cutting from the carton (Original); (3) Printout of Email message dated 04-11 received from Team LG, LG India and (4) Demand Draft No.576142 dated 05-11 of Rs.199/- drawn on ICICI Bank, Connought Place, New-Delhi favoring “Solutions Integrated Marketing Services Pvt. Ltd.” against handling charges of DTH set top box was sent by Speed Post on 06-11. Through e-mail received from [email protected] on 21-11, I was informed that all my documents were received and validated and that Airtel team will get in touch with me soon for DTH installation. Now, even after a month since, I have not received the Airtel DTH connection. Every email sent thereafter to LG as well as to Solutions Integrated Marketing Services Pvt. Ltd. are being returned without delivery. Even calls to their helpline no.011-32904561 are not being taken, I always find it switched off or moved out of coverage area. There is no other way I could contact them, and so I request you to kindly mediate.
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