Dear Sir,
I purchased one LG LCD TV 37 INCHES Model No LC2R in2006 at KOLKATA at a cost price of around 70000/-. On 17th April I was getting the picture on my TV but no sound. Immediately I called on your call centre number and lodged a complain regarding this. After follow up of several times over phone and writing mails I succeeded in making some mechanics from LG attend my complain. After waiting for another week I was told by Shri RAHUL DUTTA (MANAGER) that some components need to be changed and they have requisitioned the same from Gurgaon. I waited patiently for another 2 weeks and was old that the part that has been delivered from your Gurgaon office but the same doesn’t match and hence they sent one more requisition via email giving photographs of the Component.
Yesterday I was told by Mr RAHUL DUTTA that again the component which has been delivered does not match and hence I have no choice but to wait.
Today it is 24th May and more than 1 month and 1 week I am getting harassed. My patience is running out and I am extremely sorry with myself for my decision in purchasing a LG PRODUCT. I swear that in future this mistake won’t be repeated from my side and neither would I be bothering you people with such things.
My last request to world class LG is that either you repair my TV in 1 week or throw away the set at your end or I won’t be claiming any compensation from you. Because I don’t want any further that any LG PRODUCT SHOULD ENTER MY HOME OR OTHER PEOPLES HOME KNOWN TO ME. I am waiting for another week then I have no option but o knock the Doors of Consummers Redressal Cell at Kolkata
Sorry for the disturbance caused to you.
SUSHANTA BANERJEE
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