Bought a LG LCD 32 inches TV on 28th of Mar, the TV was delivered at our home on 29th of Mar after paying full cash of Rs.36500 . The shop keeper at Vasanth & co Chennai branch informed that they will be installing the same on 29th Mar. But 29th being a Sunday it is understandable that no one turned up.
On wednesday when I was at office they gave me a call from LG and asked whether they can come now to install but I said i cant come now and asked them to come on Saturday Morning. Again they asked me to fix up a appointment. Which i did and on Saturday morning they called me and said they can come only in the evening were I have already fixed up a appointment to go out. Again this week the TV will not be installed.
When I asked the customer service person named shobha, she said they will be calling you by 5 for a 6 pm appointment, were i wanted them to install in the morning or atleast in the afternoon, since Iam going out. I tried explaining the customer service person on the same but she replied saying the same thing that they will be calling in the evening to fix up a appointment.
Not sure if such a big company has only one person for entire city and they will install when they find time. Its very hurting to get such kind of responce from a reputed company. This was my first LG product I bought and this kind of customer service will make be think this will be the last one I should buy from LG.
If there is some who can sort out this issue pls call be at 9841266535.
One happy customer will say it to only 2 or 3 person he knows but one unhappy customer will say it 100 of people he knows. I request some one to take immediate action or will ensure atleast people i know will not purchase a product of LG.
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