Dear Sir/Madam,
Subject: Defective LG LCD TV (Scarlet series)
This may please be noted earnestly, I purchased a LG LCD TV (32", Scarlet series)
on 25.03.09 at "E-Zone" in Mani Square Plaza, Kolkata- 7000054.
Noticed, vertical lines while the Tv was in use, after few months (within gurantee pd.).
On this issue several complaints were lodged with the LG service centre, in Kolkata.
Unable to rectify the fault, perhaps The Lg Technicians replaced the frame (scarlet 1 series),
with new spare.
After, in use for one day, three nos. vertical lines noticed again on the new frame.
Even after Cable lines disconnected, or DVd playback, the lines persisted.
As the problem with the 'LG' set continues to linger, I'm very worried & frustrated on the
future of this set, as the gurantee period will soon seize.
The dealer has also no responsibility, it seems.
A brand name Like "LG" & it's after-sale-service are now in question ..??!!
> The following may please be noted for your perusal : -
1) Date of Purchase & price: 25/03/09, Rs.36, 990/-(STN no. 01/600321197, Bill no. T40/5925)
2) The Dealer: E-Zone, Mani Square, kolkata- 700054, Tel. 033-32413169, 033-32411110.
3) Product make & Model: LG LCD TV (Scarlet), 32LG60UR
4) Complain Nos. (as per call centre Docket) : N9C90710608, N9C90105765, N9C91109574, N9C915063616.
Kindly, Liase the matter & do the needful, at the earliest.
Thanking you, in anticipation,
Kajal Kanti Das
Dtd. 16.09.2009
At, 5C2 Glen, Hiland Park, 1925 Chakgaria, Kolkata-700094.
Tel. 033-2344 1946, Mob.09831644357.
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