Hi
The company had promised the Free maintenance during the first year of Purchase. However till now (after 1.4 yrs) only 2 have been done and one still pending. I have not tired up following with them
Also attaching my mails for ref
My email to LG on 4th August
" Hi
I am trying to reach Mr Mathew from Mumbai service centre. This is regarding to the servicing of my LG AC which is pending. so far you have done only 2 Servicings as against 3 servicing which Mr Mathew agreed to do even though its One yr older.
Pls get back to me "
No reply from LG.
Again I wrote on 22 Aug
"Its almost a month now and no action from your end. I am tired up now.
I will have to file complaint against you in the consumer court and other related areas like internet etc
1) Not installing my AC as per your official procedure
2) Making a false commitment to the consumers: After installation, dishonoring the commitments you have made like free 3 services in first year
3) Not following up on the consumer complaints
Your free service as per your terms and condition is still pending up. Please take a note of the same.
Please let me know the course of your action before I proceed with mine.
"
Reply from LG
"Dear Sir,
Thanks for sharing your concern with us.
We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always."
However till date I havent receive any communication/mail from them to re-solve my issue. My AC is getting slower and slower by day and now I am very much concerned about the "quality" of Air due to non-maintenance.
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