Sir,
I would not even dream to realize that L.G. (LOW GRADE) product will prove it’s worth so accurately and so is LG’S whole team of customer care management. They truly represent the three monkeys of Gandhiji e.g. never see the customer’s grievances, never listen to their complaints and never answer their queries.
However, it is my duty to bring this fact once again to your notice so that you may buy time to mend it before the irreparable damage could harm the past proven reputation of your once prestigious company.
I purchased the LG’s Flatron CT29Q14NP model from Jhankar Electronics, Kidwai Nagar, Kanpur (U.P.) in the march.for Rs.54000. may be a meager amount for you, with the hope that it will serve me faultlessly for at lest a decade, which was the case with my previous ONIDA CTV which is still working well even after 20 yrs. I am virtually cursing the moment and the person who suggested me to buy LG products. I, firstly, fell prey to his advice and bought the Front Loading Fully Automatic Washing Machine. Now, my dear, you will not believe that this washing machine really washed away my peace and the purse equally well within only 2-3ys, of service. You know, sir, the handsome money I spent on it was equally divided by the cell phone service providers and your efficient service staff so much so that, finally, I had to get rid of it.
Secondly, I purchased the above TV in the same row, which is under process of repair for the last 2/3 months, after about hundreds of calls so far. I am afraid is there any nexus between your people and cell phone service providers. Now, after 3-4 visits by different peoples, they finally revealed that the circuit kit is damaged and the ear marked kit of this “old model” is not available any where in LG workshops.
I wonder, that LG would probably, the company in the world that is so confident about it’s product’s performance that it does not manufacture spare parts. Wow, don’t you think that this unique quality of your company qualifies for the entry in Guinness Book?
My endeavor, here, to warn you that if this state of affairs will continue and some stern actions are not taken in due time, I doubt you will not be able to save it to meet the fate of “TITANIC”.
From, a victim of LG Customer service
Dr. Keshav Singh (9415536900)
Kidwai Nagar, Kanpu
0 comments