I have been using LG Companies washing machine for last more than four years. First two years they provided for AMC inclusive. Thereafter, we covered our machine with AMC for next two years.
Two months back, i had applied for AMC renewal with LG company, they took my cheque and contract for the next year. Since no one provided with any communication for two months, we called up to ask the status, we were shocked to hear, that the Company has just introduced a policy, wherein the Company had decided not to cover any product which are for more than 5 years or which will go in for 5th year's AMC. Nowhere they have mentioned such clause, which says that the AMC support will be withdrawn after 5 years of the product purchase, earlier it was after 7 years as per the service engineer, who came to return my AMC cheque. I have refused to accept the cheque and had asked for in writing the reason for refusal.
Does the company expect to reap profits by charging huge amounts for the customers loyalty? Does the Company expect the customers to get new products every 4-5 years, whether by choice or force?
How can any company withdraw support for their product? Are they in India to "Fool" the customers and only to milk their profits and pull it out of India?
When i asked in writing for the reason for refusing the renewal of the AMC, they have refused to do so.
What can a customer like myself do in this matter? Please help.
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