I Praveen N Puri had applied for home loan of 20 lacs on 2nd of April. As per the information provided by your agent (so called marketing channel) we provided all the necssary documents.
1. In my case i am applicant and my wife coapplicant.
2. My wife works for afirm which is properiotorship firm.
3. Your agent said that loan will get sanctioned within 8 days and did not give satisfactory answers till 22 April09 giving assurance that loan is almost sanctioned you go ahead with agreement and told the builder same.
4. In meantime i had to go to USA on project so i approached LIC housing finance office (swargate) to ask what is the status.
5. Answer given: submit annual report your file will be sanctioned, also in meanwhile prepare power of attorney in wife's name.
6. believing in good name of LIC (so called) we did so.
Today on 22 April09 they say we do not sanction loan to propreitorship firm employees.
Now after deducting the money Rs.1124/- frm our account they say that co applicants loan cannot be sanctioned.
My question is Whose mistake is this? and who is going to suffer? Shouldn't they inform people that if they are working in properietorship firm they cannot apply.
In LICHFL commitments they write (for your refernce)
2.4 To deal quickly & sympathetically with things that go wrong by –
Correcting mistakes promptly & canceling any Charges applied due to our mistake.
a. Handling Customers’ Complaints promptly.
b. Telling Customers how to take their Complaint forward if they are still not satisfied.
c. Providing suitable alternative avenues to alleviate problems arising out of Technological failures.
I want answer to all my queries and all the time, money lost because of LICHFL.
Kindly revert back as soon as possible or else we need to approach proper channels for the same.
Regards,
Praveen Puri
#9881403971
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