LIC money plus
Misguiding to the consume

Last year when i bought lic money plus policy, my agent said policy is transferable to any place as well as premium is paid to any branch.but this year when i went to fateganj branch from where i bought policy, the officials told that the policy is non-transcferable as well as the premium can not be paid to the other city branch.so i personally feel

that lic agnets have less knowledge or they ignore what consumer want or misguiding to consumer.so what can be done to be more transparent to consumer

for lic.