Problem that I face now with Hathway Bangalore where they promised me to transfer the connection (512 kbps Blast connection for 6 months -7GB traffic, night unlimited, for Rs.3000 plus taxes~ Rs.3934/-)upon request from AECS Layout to Koramangala, opp. to Forum Mall. Under their assurance, I went ahead with taking the connection, as I knew at the time of new connection application itself that I will be moving out pretty soon. Unfortunately I could use only 2 weeks out of 6 months and they are not refunding the amount having cleverly taken back the modem already (very promptly, again promising to process the refund upon collecting back the modem). The money involved in my case is close to Rs.4000 including taxes. As it was a 6 months package, they had waived off modem rental and deposit. So theoretically they say they are liable to pay me back nothing! But I had gone for this connection only as per one Mr. R*jesh's (AECS Layout Hathway office) advice. (He is not the one to be blaimed as he is apparently trained by the marketing team to sell the schemes by giving false promises to any extent). Even his team lead Srikan*h was of no help to me asking me for time.
The customer care executive had also assured me that they will do the transfer for free in case they have coverage or else will charge Rs.500. Later after negotiation, they had even agreed to waive off that amount. Now leave alone the 500 bucks, the whole 4000 is locked up with them and I feel like gotten robbed in the broad day light!
Having done so many follow ups with them ranging from customer care to Accounts department to Billing, there has been no resolution as yet and I don't have any faith in them either. People like Kh*zer Khan, Mr. Pan*ala Srinivas et al.of Bangalore Hathway Accounts department are the ones I've been following up with, to no avail. Everyone keeps asking me for more time forever and never calls back.
The package was Hathway 512 kbps Blast Xtra for 6 months 7GB limit night unlimited. So better beware of Pre-paid schemes. Despite having returned the modem on 19/12, still my usage page shows traffic of 32-35 MB everyday...! Now how on earth is that possible?!
In other words, another Big time swindling by Rahan Raheja's company.
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