I booked Scorpio vlx on August 13 and at the time of booking the dealer explained about features of the top end model showing the Brochure and DEMO CAR including that of Solar glass windshields for front/back and sides and as stated, all glasses were marked as "SOLAR". We even had a test drive on the same day prior to booking. At the time of booking the dealer promised deliver in one week.
The brochure also indicated that Scorpio vlx comes with solar glasses.
There has been a delayed delivery by the GMS Motors, atleast thrice, and finally delivered the car on 3rd Sep and no compensation for delayed delivery. Absolutely very very poor service by the dealer.
To my surprise the car DID NOT HAVE SOLAR GLASSES except the front windsheild alone marked as "SOLAR" and all the remaining were not marked but marked with normal 43R... xxxx. The entire team at the dealership did not even aware of this change what is meant by SOLAR and their technical support team is still to respond to my query. How did the vehicle pass PDI no one in GMS knows??
I had lodged a compliant with Mahindra helpline DOCKET REF HI03/0068 and checked with them again on 13th Sep. They promised to respond by 15th Sep.
I would expect Mahindra to step-in and resolve this issue as they are not meeting the specifications promised as per their own Brochure. This is also a credibility issue as a top manufacturer.
Your truly,
Balaji. N
91 9444047688
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