To: [email protected]; 'Angad. [email protected]'
Dear Angad,
I await your reply on this. Also I wanted to highlight the sheer inefficiency and the horrible attitude your employees carry. Below is my saga….
1. I ask you and the one who revised my arrival plan for the revised itinerary and I am here still sending reminders to you guys
2. I was not informed by the one who revised my arrival plan from Indian Airlines to Go Air that the flight was halting at Jaipur and that the journey would take more than 2 hours from Delhi to Mumbai. Ridiculous, all he informed me was that the fare was the same and that the flight was on the same time as the Indian Airlines flight was scheduled
3. Only at the Delhi airport I realized that the Go Air flight (which was delayed by 2.5 hours, they too were in competition with you guys…. Ridiculous just as you are) that I had still something more in store for me… the flight was halting at Jaipur for 30 minutes… Am I crazy to pay the same amount for such horrible airlines, who delay the flight to no limits and that too with a halt at Jaipur for 30 minutes? AM I CRAZY? YES I AM… COZ I TRUSTED YOU
4. I DEMAND AN EXPLAINATION!!! I have the right to information
5. And when I call up your call centre in the night asking them for an explanation and then ask for your supervisor to speak to me… I was kept on hold for 20 minutes without any information… Like a fool I kept holding your line, only for someone to hear my woes…. AND AS EXPECTED NOTHING HAPPENED.. YOU DARE TO MAKE MISTAKES… BUT YOU DON’T DARE TO FACE THEM… COWARDS…
6. I DEMAND AN EXPLAINATION, AN APOLOGY IN WRITING AND A COMPENSATION FOR THE INCONVENEINCE CAUSED TO ME DUE TO MISTAKE AT YOUR END.
Last but not the least, Angad, pls reply to my mail only when you have facts in hand… don’t dare to give me canned responses… BETTER SO ASK SOME SENIOR TO REPLY TO ME… AS I DON’T INTEND TO TALK TO ANYONE WHO DOESN’T UNDERSTAND MY PLIGHT… HA HA I AM STILL EXPECTING YOU INHUMANS TO UNDERSTAND MY PLIGHT.. As you see my signature below, I am a customer fulfillment head and I know what these canned responses mean.
Dare you not give me A DUMB RESPONSE ELSE I WILL HAVE TO APPROACH THE CONSUMER COURT. I am marking this mail also to ones… who are not from your organization and will definitely be able to understand my plight and hence help me out with this.
Regards,
Heena Patel
Customer Fulfillment
098199 87799
From: Heena Patel
Sent: Tuesday, November 20 7:12 PM
To: 'Service'; 'Angad. [email protected]'
Cc: [email protected]
Subject: RE: E ticket
Dear Angad
Thanks for the prompt service. However, the e-ticket does not carry the revised itinerary. Am sending you my old itenary which is MUM DEL Spicejet and DEL MUM Indian Airlines, which should be corrected to MUM DEL Spicejet and DEL MUM Go Air.
Regards,
Heena Patel
Customer Fulfillment
098199 87799
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From: Angad Singh [mailto: Angad. [email protected]] On Behalf Of Service
Sent: Tuesday, November 20 6:41 PM
To: Heena Patel
Cc: [email protected]
Subject: E ticket
MakeMyTrip Booking No.
FLT507269
Booking Date :
20/11
PNR No. CZC5LS
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
[email protected]
TRAVEL ITINERARY
%%%%%%%%%%%%%_
Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number
%%%%%%%%%%%%%_
SG-114 P BOM DEL 21/11 11.55AM 21/11 13.50PM CZC5LS
%%%%%%%%%%%%%_
%%%%%%%%%%%%%_
MakeMyTrip Booking No.
FLT507269
Booking Date :
20/11
PNR No. CZC5LS
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
[email protected]
TRAVEL ITINERARY
%%%%%%%%%%%%%_
Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number
%%%%%%%%%%%%%_
SG-114 P BOM DEL 21/11 11.55AM 21/11 13.50PM CZC5LS
%%%%%%%%%%%%%_
MakeMyTrip Booking No.
FLT507269
Booking Date :
20/11
PNR No. GD152D
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
[email protected]
TRAVEL ITINERARY
%%%%%%%%%%%%%_
Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number
%%%%%%%%%%%%%_
G8-112 DEL BOM 21/11 20.00PM 21/11 22.30PM GD152D
%%%%%%%%%%%%%_
%%%%%%%%%%%%%_
MakeMyTrip Booking No.
FLT507269
Booking Date :
20/11
PNR No. GD152D
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
[email protected]
TRAVEL ITINERARY
%%%%%%%%%%%%%_
Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number
%%%%%%%%%%%%%_
G8-112 DEL BOM 21/11 20.00PM 21/11 22.30PM GD152D
%%%%%%%%%%%%%_
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