I purchased a new ALTO Lxi from M/s Popular Vehicles and Services, Trivandrum on 22-04.
On my first long trip when I switched on the AC, to my dismay, only hot air was coming, and my whole journey was a terrible experience. On my return trip the horn was also not working which made my suffering worse. On taking the vehicle to the Maruti showroom, they directed me to the Maruti service center where they examined the AC compressor and reported that gas was not in there. After detailed examination of the compressor, I was told that the compressor needs overhauling as one of its nuts is faulty and they have to send it to some other stations to get it overhauled. I was also told that they have not come across similar faults in a newly purchased vehicle. What I understand by these reports is that this is a manufacturing defect. In such scenario, I was sold a basic alto model with power steering at the price of Alto lxi. They have removed the compressor from the vehicle for overhauling and i am still without AC. Maruti should ensure that the customer care should not be confined only to the superficial AC showrooms and customer lounge with serving tea. If the dealer had ensured that all systems are working perfect before delivery, I would not have suffered this bitter experience, or is it a result of some malpractices often reported.
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