Dear sir,
This is in reference to my vehicle MP09CA1648 wagon R given at Patel motors Indore body shop after a recent accident.
I have given the vehicle on 20th aug 08, for which a claim was raised by the body shop for the amount of 45000 approx. to the maruti insurance. after which i received a call from the body shop to meet the surveyor as he has only settled a claim of Rs 7000 approx. the claim was rejected on the ground of multiple accident where in which the claim made by me was for one singe accident. but the surveyor seems to be adamant on the value sanctioned by him. since the surveyor was not getting convinced after lots of arguments I had requested maruti insurance to arrange me a another surveyor for which i has spoken to lots of people in the regional level and even after lots of assurance my claims have still not been settled.
i would like to quote that initially patel motors has refused to accept the vehicle for the cashless service since they said this insurance policy is of Royal sundaram and we entertain claims from New India and national. I was not able to understand as in my view the insurance was from maruti and it had to be entertained at any maruti work shop.
Now I am receiving calls from the body shop to take away the vehicle from patel motors and get it repaired at any other work shop since the say if insurance company is not settling up the claims we don't stand responsible and you may take your vehicle.
This statement was a real shock since it came from the head of Body shop Mr Kohli.
I just wish to understand that is this the after sales service promised by maruti at the time of making us Maruti insurance customer, we were told that it is a no tension policy where a customer doesn't need to get into all the struggle with the insurance companies and the vehicle would be delivered in completely repaired condition after a nominal payment.
Has the services of the entire company deteriorated or is it the dealership. I am still awaiting for my vehicle even after 7 days. I request you to kindly look into the matter and help me get rid of this problem which i got into for believing companies initial declarations.
--
Arun Goyal
Indore
Cell:9981500356
"Time Never waits"
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