Dear Service Provider
I have purchased Maruti A-Star car Feb Vehicle Reg. No. HR14 2021, from the showroom jagmohan motors, sonipat road, Rohtak, Haryana – 124001.
As per my information and also mentioned on the warranty card that the car A-star is under warranty period for 2 years or 35000km, whichever occurs earlier from the date of sale.
Currently my (Car A-star) has covered only 19000km and 9 months old, so my car is under warranty period in both the conditions.
Since last 03-june-09, I went jagmohan motors, sonipat road, Rohtak, Haryana – 124001 for the regular servicing of my car. There while servicing I came to know from the service provider that my car’s both of front wheel not in a good condition and needs to be changed.
After that I had gone four times to jagmohan motors, sonipat road, Rohtak, Haryana – 124001 for front wheel sound problem part replacement but all (times Mr. Satender (Technician))and Mr. Ashok (Technician) directly deny to change. Both Mr. Satender (Technician))and Mr. Ashok (Technician)
Treat Customer very rudely.
(Mr. Satender (Technician))and Mr. Ashok (Technician) to change the same but they have ignored my request and given me the reply very ruddy that we have not parts. we are not getting any supply from their vertical that’s why they will not change.
Now kindly let me know that where is I am faulty that I should suffer for the reason.
If you people could not provide the service as and when required by the customer then why it is mentioned by the dealers as well as also mentioned in the documents that so and so facility the customer will get if he is purchasing the maruti product.
It was my perception that Marutij Auto is providing better service in comparison of other car service providers in this nation but now I am thinking that I was wrong.
Kindly let me know that whether my perception regarding Maruti is correct or wrong.
Because it is matter of trust and relationship which me and my family is having with Maruti Auto, so kindly revert so that we should be able to correct ourselves.
Waiting for the response
Your Sincere Customer
Ashok Gulia
9896051899
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