Sir,
I have purchased SX-4 Maruti, Chasis No. 135936 and Engine No. 1359862 and temp. reg. No. PB 29A temp 2008 - 5872 on 27th of May.
I had serviced the vehicle as per normal norms of 30 days or 1000km from Rohan Motors Noida. I had explained to them while servicing please pay particular attention to:-
Gear functioning and clutch operation since are very stiff and hard
The indicator system etc.
The vehicle was thus with me being used for approx 10 km a day.
But on 8th of July we had to go for some function approx 4o km each way.
This was having trafic movement at very slow snarl speed and thus there was excessive usage of CLUTCH minimum for two minutes to three minutes at a stretch. This was on our way back at approximately 1 am at night.
While we were half way through our vehicle started giving problem on acceleration and there was difficulty in movement of gears. We reported the matter on telephone to Maruti Toll free number. Your people came after 1 hour without giving any solution to the problem since they told that "Clutch is not functioing" so vehicle requires towing and left us on the road. Ultimately the vehilce was towed by private agency to whom we paid Rs. 1500/- and it was handed over to M/s Rohan Motors, Noida on 9th July at 9 am.
To our surprise it was told that CLUTCH is not functioing and along with it frywheel etc. also requires changing.
The cost will be approximately Rs. 15, 000/-.
We told him this should be the vehilce is brand new only 1 month old it should be covered under WARRANTY or You should cover it through insurance as the vehicle is having comrehensive insurance.
To our surprise it was told that nothing can be done since these things are not covered under warranty or Insurance.
Thus, you have to pay.
I am expecting my vehicle only on 14th/15th July.
THIS IS VERY UNJUST AND YOU MUST LOOK INTO THIS.
With regards
Col. A.C. Sachdev
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