I got Maruti 800 on Sept. 11. Registration number of the car is UP32-CE 0689. At the time of selling the car KTL Showroom, located at HAL faizabad Road Lucknow promised me to provide 2 free service of tefflon coating under scheme, one at a time of getting the car from showroom and one at the time of third service. The first promise was fulfilled, but when I drew attention to the poor quality of Teflon Coating they told us that due to rush and festival season of Dusshehra and Diwali they will definetly improve the quality of Teflon during third free service. Meanwhile my car met with a minor accident, and I got repaired it from KTL workshop under insurance scheme located at Ismailganj, Lucknow. I got the delivery of the repaired car and drew my attention to the teflon coating after the repair work been carried time. Again I got an assurance from Mr. Bhardwaj the station incharge of workshop that the teflon coating will be done during the third free service.
On 24th August I received a reminder from the Chinhut Service Centre of KTL for the third service. When I reminded about the teflon coating. I was asked to contact at showroom and meet Mr. Janardan for getting the order for free teflon coating during third free service.
When I contacted Mr. Janardan he forwarded the matter to Mr. Sanjay Singh, who gave a negative reply that second free teflon coating will not be provided in any case as there is no written agreement between them and Us. Only those thing will be done which is written on paper. When I reminded about the promise. He said that it was all selling funda of the past and they have nothing to do with that sort at present time.
It was a shock to me, that the company representative was talking like that. I preferred, not to talk or argue with them and preferred to withdraw myself from further representation at the centre.
So is this the attitude they have shown towards the customer. Really a very horrible experience with these dealer who adopt all false selling tactics to grab the customer and sale
Regards
Jalaj Singh
9335900222
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