Hi my self is Tarun Bhardwaj.. u can reply me at [email protected]
so here we goes... I own a Maruti Swift since 26 dec which i bought from Batra auto company Faridabad and after that I always took my car to the same service station for each and every service and complain... First 3 services were ok but with the fourth one I am really unhappy and pissed with Batra auto service station.
For the fourth service at 20000 km I took my car to the service station on 13/01 in morning around 11 am. I told them the few problems which I was getting from my car ..like gear shift was hard and some loose parts to tightened and anti rust coating to retouched... there was lots of work to be done in my car …. like all the filters and oils to be changed and the cost of all these things to be done he gave me nearly 5k, which is a big amount for my pocket and I was expected the best from Batra for this service. The person who took my car Deepak said that “sir I assure you that your car will get ready with every thing done till eve 5 pm”. then i came back to my home and at around 4:30pm Deepak called me that sir your car is ready pl come and was I there at 5 and saw my car it was looking like as I gave it to him in the morning... NO WASHING... NO POLISH... NO..DUSTIN IN SIDE... when I asked him he said that sir it will be done in a while and 2 boys were started doing it unwillingly... and suddenly I noticed that my driver seat cover is having a hole… like some one put cigarette in it and I went to the MD and told him. He said sir this is a non smoking zone and no one is allowed to smoke in side and he was not ready to admit that this thing happened there in their service station. I felt really bad (Actually I think my feelings that time were like same as Angeolina in that Hollywood movie “Changeling”, where she lost her son and police come back to her with some 9 years old boy and tell her that her son is retrieved. When she told them that this boy is not her son, then police was not ready to listen to her) and I came back to my car and then I asked Deepak for the rest of work is done or not …. He very confidently told me that sir every thing is ready don’t worry… to recheck I asked him to show me and then I realized the washing of the car was not properly get done and even anti rust coating was not retouched at all. And at 6 all mechanics and labor was stated leaving and I was feeling standing there helpless and then Deepak asked me to get my car back again and he assure me that next time he will make sure every thing is done. Till then I made a big mistake I paid the full amount for the service thru my credit card which was 4838 k AND NOT A SMALL AMMOUNT which I think I am not supposed to pay them that time.
As I am working into events and media it is very difficult for me to take out time again and again for the same thing. After that I asked them for a test ride and found that the gear shift was very hard and the loosen parts were not tight enough and they were making sounds. I was thinking THAT WHAT KINDA FOOL I AM THAT I TRUSTED BATRA AND LEFT MY CAR WITH THEM AND MADE A FULL PAYMENT JUST FOR NOTHEING BUT TO GET HARRESD.
AND STORY NOT ENDS HERE… after came back home I noticed that the roof carpet was also had a black big spot which was looking ugly. I made a complain in customer care.. And the kind lady asked me to send my car again and she managed one person who came to my place and took my car. And after around 3-4 hours they send my car with a bill of Rs. 20 charging me some bush they changed. The gears were better then before but I didn’t found them smooth enough. I call customer care again, the kind lady asked me to get my car back again to Batra auto service station.
But I was busy with my work so it was nearly impossible for me to go back again and burn my lots of fuel and time with Batra.
After few days I started receiving LOVELY LOVELY calls from Batra saying “Sir you will received a latter from Maruti pl rate us with good points and not below then 8” …. I Though that wotta f*** is this. I was rating Batra in negative points and the lady is asking me for the favor. I found it really unfair and told her about my experience with Batra… burnt seat cover and roof carpet with black stain and the VERY VERY POOR SERVICE. She told me that she will get back to me after discussing with MD or GM .
After few days I received a call from the GM of Batra Auto to get my car there and he ensure me that he will personally take care of my car. I met him and told him every thing. The same day I was kept standing and waited there to get things done for 3-4 hrs and they did oiling to the gears and washed my car again and when I was coming back they asked me to sign a latter for the good service which I signed unwillingly and I told this to GM also. When I was about to leave the GM himself asked me to rate them good in latter from Maruti (which I was supposed to received soon) and I was thinking RATE U FOR WHAT… MY BURNT SEAT COVER AND ROOF, THE FUEL AND TIME I BURN COMING AND GOING, WAITING FOR ALL THOSE FALSE PROMISES AND TO GET HARRESED (no no they didn’t raped me). I really felt bad.
So my Friend here story doesn’t ends….. I still receive those lovely lovely calls from Batra customer care to mark them good points for there services …and guess what ……
I AM STILL WAITNG FOR THAT LOVE LATTER FROM MARUTI
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