To,
Shri Pankaj Narula,
Chief General Manager (Service),
Maruti Suzuki India Ltd.,
Palam Gurgaon Road,
Gurgaon – 122015
(Haryana)
Subject: Replacement of SWIFT VDI (M) car (Diesel) purchased from “One Up Motors India Pvt. Ltd., 52-C, Sringar Nagar, Kanpur Road, Alambagh, Lucknow (Selling Dealer Code - 1306)”.
Sir,
I am thankful to Maruti Suzuki India Ltd. for selling me SWIFT VDI (M) Diesel car on 28-10 through aforesaid Dealer Number - 1306. However I am not feeling good to complaints you against the manufacturing defect in the car sold to me. For which I bag to submit as under:-
1. I purchased a SWIFT VDI (M) Diesel car on 28-10 from One Up Motors India Pvt. Ltd., 52-C, Sringar Nagar, Kanpur Road, Alambagh, Lucknow (Selling Dealer Code - 1306). The Engine Number of car sold to me is D13A1139932 and Chassis Number is MA3FKEB1S00369410 and colour is ZY4-AZURA GREY.
2. That I purchased the aforesaid car with the Selling Price of Rs.4, 62, 173.56 and I was required to pay VAT@ 12.5% car amounting to Rs.57, 771.70 and Entry Tax@ 1% amounting to Rs.4, 621.74, thus Rs.5, 24, 567.00 was realised by the Dealer as EX SHOWROOM PRICE. Further I was required to deposit Rs.15409.00 for Insurance Charges and Rs.28, 209.00 as Registration Charges, total amounting to Rs.43, 618.00 which I paid to the dealer on the same date 28-10. And as such I paid total Rs.5, 68, 185.00 to the Dealer. Subsequently, I was issued certificate cum policy of National Insurance Company Ltd. to the premium approximately Rs.15, 409.00 and receipt of registration charges of transport department, Uttar Pradesh amounting Rs.26, 252.00 and I was issued form of Certificate of Registration having the Registration of the Car Number UP32CP9160.
3. That the representatives of the Dealer persuaded me for obtaining Extended Warranty Registration form for the Two Years on depositing Rs.2, 100.00, which I pay in cash on 08-11 to the Dealer. Accordingly warranty period for the two year i.e. up to 07-11 was extended.
4. That I was provided Free Inspection Service by the Authorised Dealer of service on following dates:-
(I) 1st – on 07-12.
(II) 2nd – on 25-02.
(III) 3rd - on 21-06.
5. That on 26-11 First time I felt much difficulty in the car which was suddenly stopped on road from running and could not be started, however some how I managed to carry the same with the help of local residents by toeing.
6. That I tried to contact to the Dealer and his Service Manager as well as his staff through mobile/phone but they did not pay heed to my request and as such the car was lying parked without use at my residence due to aforesaid problem till 07-12 when the car was carried by the staff of Service Station of the Dealer situated at Kanpur Road, Lucknow.
7. That after 1st Free Service which I was given on 07-12, again I felt the aforesaid problem since the car was stopped on the road when it was being driven at a Link Road. Therefore I made oral complaint to the service manager of the Authorised Service Centre (Bright 4 Wheel Sales Pvt. Ltd., Vikas Nagar, Lucknow) which is nearest Authorised Service Station of the Company and the aforesaid manufacturing fault was pointed out to the Service Manager. The staff of the Service Station carried the vehicle by toeing to Service Station which provided me 2nd Free Service on 25-02. The manufacturing fault reported by me was recorded by Manager of the Service Station in the receipt of demand in the vehicle history.
8. That after 2nd Free Service which was given to me on 25-02, again I felt the aforesaid problem when the car was stopped on road when it was being driven in the Gomti Nagar. Therefore I again made oral complaint to the Service Manager of the Authorised Service Centre (One Up Motors India Pvt. Ltd., C-16A, Transport Nagar, Kanpur Road, Lucknow - 226012) and the aforesaid manufacturing fault was pointed out to the Service Manager. The Service Station carried the vehicle by toeing to the Service Station on 17-04, and I was delivered the vehicle after 11days i.e. on 28-04. The manufacturing fault reported by me was recorded by Manager of the Service Station in the receipt of demand in the vehicle history.
9. That 3rd Free Service was provided to me on 21-06 at the Service Station of the Dealer. However again I felt the aforesaid problem on 18-08 when the car was again stopped on road when it was being driven at a link road in Lucknow. Therefore I made oral complaint to the Service Manager of the Authorised Service Centre (One Up Motors India Pvt. Ltd., C-16A, Transport Nagar, Kanpur Road, Lucknow - 226012) and the aforesaid manufacturing defect was pointed out to the Service Manager, which was recorded in the receipt of demand in the vehicle history. The staff of the Service Station carried the vehicle by toeing to the Service Station on 18-08.
10. That I am continuously facing the problem of manufacturing defect immediately after its delivery which could not be removed till date and my car is lying parked at my residence due as I am unable to drive to fear of accident and as such not only myself but my family is facing great problem.
11. That I am an Oral and Maxillofacial Surgeon and have to perform sudden surgery when a patient is admitted in the hospital. Thus my profession is as such that I have to rush all of a sudden to the hospital; and if the vehicle stops all of a sudden, them I am prone an accident and unrepairable loss may happen to me. It is also to noteworthy that the vehicle stops all of a sudden and some times occasionally it starts and some times it does not starts. Hence it is clear that the vehicle has some manufacturing defects which can not be removed and only alternative is to replace the vehicle.
Therefore it is most humbly requested that my SWIFT VDI (M) Diesel car Engine Number - D13A1139932, Chassis Number - MA3FKEB1S00369410 may kindly be replaced as earliest as possible i.e. within 15 days from today. Otherwise I will be free to take the legal action against the Maruti Suzuki India Ltd., Proprietors, Sales Manager and the Dealer.
Thanking You.
Yours,
Date:11-09-09 Dr. Vikas Kumar
A-1/3, Vikas Khand-1, Gomti Nagar,
Lucknow - 226010
Mobile - 919415594681
email – [email protected]
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