Dear Sir,
I had purchased a SX4 car from popular automobiles on11/05 from trivandrum (Registration No. KL 01 AV 3537) and I had given for first servive to HERCULES AUTOMOBILES . the car where ran only 450 KM at the time of servive.
After delivery of vehicle by completing service I took the the car to my home, on the way to my home there were smoke coming through the AC wend's and also the engine oil indicator were also blinkering. Suddenly engine stopped and a small murmering sound is coming from engine. When I tried to start the vehicle its not starting. then I pulled the car to car shed and this became a big shame for me as I bought a big car from maruthi after few days people were saw i am pulling my new car.
when I opened the bonet the entire oil has been spreaded over the engine room and i pulled the oil guage needle the entire oil has been drained out.
Immediately I called Hercules service center and told the problem happened to my car and they told me they will call back, but even after a long time they didn't called me and I called again, that time they are asking with whom u speaked earlier and there is no complaints registered. After that I contacted again Hercules and they told they had sent two mechanics to my home. After one hour they reached my home at 9 o' clock and told oil filter has been broken due to over tight
Simultaneously I contacted Mr. Sameer Jain who is responsible for the service in Trivandrum and he adviced me to contacted Mr. Cristopher who is the CEO of Hercules Automobiles and I contacted Mr. Christopher also he told he will took the car on sunday or monday but till noon on monday nobody called me.
I went to hercules showroom and met CEO and Service Engineer and they accepted it has been there fault and apologised for the same and they told me they will bring the car to the service center and check what had happened but I am not ready to give the car to Hercules again and also I am not ready to take this car, I WANT REPLACEMENT OF CAR.
I am going to give a case against Hercules Automobiles at CONSUMER COURT tomorrow itself.
Please go through the issue and I am attached some photos of my car engine room. Please do something as early as possible.
Regards
JYOTHISH R
9895414105
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