I have been trying to book a Maruti Swift Dezire VXI from the last few days, and am going through the a harrowing experience with the Dealers. I first went to Pratham Motors at Outer Ring Road to book the car. They refused to take a booking and told me that Maruti has stopped taking booking of Swift Dezire cars. When I put pressure on them they told me that they can take the booking but the delivery would take 9 months. They had 2 weeks back told me that the delivery would take 3 months, which was also long, but I was ready to accept it. But last week they told me that they would be able to deliver in 9 months. I was also surprised by their behavior.
I then called up the Maruti call center and spoke to Jiten, He told me that there was no stop from Maruti’s end on booking for Dezire and the delivery period was much earlier than 3 months. He took my mobile no. and promised me that somebody would be calling me at the earliest. But till now there is no call.
After that I spoke to multiple other dealers in Bangalore for the booking but every body was mentioning that the delivery would take 4 to 6 months. When I spoke to Mr. Anil from RNS Motors, Yesthwantapur. He told me that they could deliver the vehicle in 3 months time, I was relived and asked him to send a person to take the booking immediately. But nobody came for the booking till afternoon. Then I had to call Mr. Anil multiple times. Then at last in the evening he promised that one sales executive would reach my home late in the evening.
At last at 8 PM one Sales Executive from RNS Motors Bomanhalli reaches my home, gives me a price and tells me that there are no discounts and any freebees. I agree to the same and fill the booking form. After filling the form when I was giving him a cheque of Rs.25, 000/- as the booking amount, he refused to take it and said that the Booking amount for the Swift Dezire is Rs.1, 00, 000/-, which is fixed by Maruti. I asked him to show me documentation to this effect, he was unable to show any documentation. After that I spoke to the Sales Manager, of RNS Motors Bommanhalli and also with Mr. Anil from RNS Motors Yeshwantpur the accept Rs.25, 000/- as the booking amount, but they FLATLY REFUSED.
After that I also called the Maurti call center again and spoke to Mr. Danish, and asked him if Maruti had fixed the booking amount of Rs.1, 00, 000/- for the Swift Dezire. He told me that Maruti had not fixed any thing of this kind and he would take it up with the concerned authorities. I asked him for the phone nos. of the Regional Manager at Bangalore of his mail id. He refused to give them to me and just gave a email id [email protected].
At end of all this experiences I feel very disturbed with the way I was treated by the Maruti dealers. The attitude they have is like they have a monopoly and can take the customers for a ride. My not buying a Maruti car will not make any difference to a big company like Maruti. I just wanted to check with Maruti if this the way the want their dealers to treat customers and claim to be the Winner of J.D.Power Customer Satisfaction awards, year after year.
I had sent the entire above details to the email id provided by the call center and also put in the details in their web site. I got a reply mentioning that the complaint has been sent to the concerned department and they would get back to me. 5 days had passed and there was no reply. So I sent a reminder mail.
Some body then called from the call center and was taking the details when the line got disconnected. He did not bother to call me again after that. This is kind of service we get from the leading Car Manufacturer in India.
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