I purchased a maruti swift VDI on 26 june this year from a dealer named BABA AUTOS in Ferozepur (Punjab).first of all i paid the total amount of the vehicle in advance, even then i struggled to get it after 35 days.
the major thing i suffered was on insurance.i got my insurance done through ALL NDIA ASSURANCE COMPANY LTD which has a tie up with MARUTI INDIA for its vehicle insurance.i got my insurance done on the same date when i purchased the car and the payment was made in cash the same day to the dealer.unfortunately i met with a minor accident on 27 july in delhi and gave my car for repair to pasco motors gurgaon.as i had already got my insurance done from ALL INDIA ASSURANCE COMPANY, i was told that i am eligible for a cashless claim policy under the insurance cover but when finally i was to collect my vehicle after the repair on 29 july i came to know that the money i had paid to the dealer for my vehicle insurance has still not been deposited with the insurance company and thus my insurance still stands null.and i am just holding a document (insurance policy) which actually doesn't covers my vehicle insurance.i had to pay the full amount in cash to pasco motors.
and when confirmed from BABA AUTOS, i was told that they have deposited the cheque for my vehicle insurance on 27 july. that means the dealer was earning interest on the amount i had paid him for insuring my vehicle for complete one month and i was practically speaking driving an uninsured vehicle and i am still not sure that he has deposited this cheque because i hold no proof for the same, i just have the insurance policy document with me.
i cannot expect such a pathetic service from a maruti dealer
BABA AUTOS FEROZEPUR (PUNJAB) are hopeless in terms of customer service, something not expected from a maruti dealer. being a banker i know the importance of relationships but i think maruti still needs to be taught on this
would never recommend anyone to go for maruti vehicle and definately not for insurance through maruti dealers.
i hope maruti suzuki india would think of doing something about this
BIPUL MARKAN
RELATIONSHIP MANAGER
HDFC BANK
GURGAON
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