Hi,
I bought Maruti SX4 vxi model from Pune. Since then the experience with Maruti customer care was not at all encouraging.
1) Light on a roof was not functioning correctly. Maruti dealer (Sai Service, Pune) accepted that the part needs to be replaced. This was during first servicing in month of August 07. Since then the part is not available with Maruti. And due care was taken to inform me about the same.
2) Maruti started giving inbuilt CD player with newer vxi models. I received a call from Maruti Delhi office that as a courtesy old buyers will get coupons for the same. Now even after almost 4 months. I did not receive the coupons. Maruti is claiming that they were delivered to my home. But no one has used them. I told them repeatedly that I never received anything. But it seems that no one is interested in resolving the problem.
Looking at such a service going for another Maruti car or recommending the dealer to anyone is absolutely out of question.
- Sachin Janorkar
Frustrated SX4 owne
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