Sir,
With due regards I want to bring to your kind notice that I had dropped my vehicle, Maruti Suzuki Alto (Std) Engine No. 418331, Chasis No. 93354, Model purchase date 27th April, at Highland Automobiles, Sonawar Srinagar, Kashmir, J & K, which is an authorised service centre for Maruti for some repair on 20th Apr, 08, to be ready on 26th Apr, 08. On the said due date when the vehicle was being handed over to me, during cross examination, I noticed that the stapnee (extra wheel in the dickey) had been fraudulently exchanged with a much older and worn out wheel (tyre plus desk). Although the tyre is of the same make, MRF – ZVTS, but the grooves on this tyre are worn out and dull and there is a nail still pierced and embedded in the tyre. The surface of the desk is heavily scratched, disfigured and rusty, which cannot be the case of a vehicle that is just one year old and has yet to be taken in for 3rd free service. These facts clearly indicate that the wheel has been exchanged. I immediately brought this to the notice of the concerned Works Manager, Manager Customer-Care and the General Manager Works of the authorized service centre, who examined the wheel minutely and after checking the batch and serial numbers on other wheels of the vehicle unanimously reached the conclusion that the wheel had indeed been exchanged. Following is the table mentioning all the numbers for your kind notice.
Location of Wheel Tyre No. Desk No.
Front Right 4047847 - 1507 LP1136 - LD2
Front Left 4056937 - 1507 LP1136 - LD2
Rear Right 4055684 - 1507 LP1136 - LN2
Rear Left 4046314 - 1507 LP1136 - LN2
Stapnee (Exchanged) 4025015 - 1407 LP1136 - LD1
The second part of the tyre no. (1407) and desk no. (LD1) varies from that of other tyres and desks. This clearly indicates exchange. I was promised a fresh wheel to be provided two days later. When I approached on the promised date, I was refused the stapnee as, according to them, there was none in the store at present and asked me to wait another week. Also I was handed over a tyre of the make JK which I outrightly refused as my vehicle is fitted with MRF tyres. Since then they are playing dilly dallying tactics and putting me off time and again.
Now, it is my request to your goodself to look into the matter and help me in obtaining the right wheel for my vehicle. Doing so shall relieve me of the mental agony and harm and the immense hardships I am facing in obtaining the item which is my entitlement. I hope I shall be provided justice and shall not be forced to approach consumer court for redressal of my grevience.
Thanking you and hoping for an immediate action at your earliest,
Khursheed Ahmad Dar,
(0) 9419-010-618
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