I have recently purchased a Maruthi car taking loan from SBI after doing extensive research and analysis based on the information provided by Maruthi Udyog Ltd. In the website, www.maruti.co.in its declared that there will not be any processing fee from SBI for taking vehicle loan for buying Maruthi car from any authorised dealer.
I have purchased car from the approved agency ‘My Car’ Bhopal. But when I approached with the printed copy of the finance obtained from the website, SBI declined to waive off the processing fee. A copy of the information is attached herewith for your kind information. To get the loan sanctioned at earliest, I gave a cheque (No. 352404, SBI, Bhopal) towards the processing fee (0.5 percent of loan amount). The exact processing amount is Rs.1130 of Rs.2, 26, 000 (loan amount).
In this regards, I have sent emails many time at [email protected]. Mr. Dilip Patnaik informed me during telephonic discussion on 4th Jan’09 that the processing fee can be refunded from our side in reference to the email. The last email communication of reference no HT20081230_0000000073 received from Mr. Dilip Patnaik on 10th Jan.
I am seeking your kind attention to the matter.
Kindly do the necessary steps to refund the processing fee collected by SBI, which is a violation of user information provided in the website.
Thanking you,
Yours faithfully,
(Dhrubajyoti Sarma)
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