Hi,
I gave my car (Alto, Lxi) for accidental damage repair at Maruti Service Center, Spectra Motor Limited Borivili (E), Mumbai on 7-Sep-09. Vehicle number MH-02-AP-546
Since then, I have been promised dates after date for delivery of my vehicle and till date, I do not know what are the parts which are damaged to be replaced and how much would be my liability and when my car is going to serviced and delivered. I keep talking to different people giving me difrerent status. Promised delivery date has already been missed on multiple occasions and still no one is able to tell me for sure when my car will be delivered.
On one occasion I was told that a part is not available anywhere and has to be ordered from Noida which will take 3-4 days for which I waited. I fail tounderstand if Maruti which claims to to have the largest market cap in small car segment with the most number of services centers in India can be not having a small part any where in the city of Mumbai which is the financial capital of India.
I would greatly appreciate any help in making sure I get a speedy and delivery of my vehicle with the best level of service and to ensure no one in future has to go thorugh the same experience again.
Regards
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