Hi,
I would like to bring this to your notice. I bought a Maruti Wagor R Duo LXI from Pratham Motors one of maruti outlet in Bangalore. Right from day 2 i have been taking my vehicle complaining that the engine diagnostic indicator has been glowing. They did a reset of the sensors couple of time to no avail. I gave the vehicle to them to get it thoroughly checked and rectify the problem. This did not help out. I even went ahead and gave the vehicle again to them to get their experts to check the same. the second time i had given my vehicle for close to 7 days. They informed that the vehicle is in good condition and gave it back to me. Considering the repitative nature of the problem had requested them to give me certificate saying that the vehicle was in good condition. For this the dealer nor did the regional head officer person Donald denied it. They informed that no dealer would be giving this. I was left with no other option but to go by their word. I once again witnessed the problem and told the engineer. the engineer said they will get back to Maruti and i could continue to drive my vehicle. They had people from factory come and check the vehicle. This was at their own convenient time and gave the vehicle back to me, i hardly have driven close to 20 to 30 km the problem has popped up again.
From Pratham Motors stand point they do not want to take any ownership of the case. They wash of their hand saying that maruti has to make a call on this and we are waiting for their decision.
considering the repititative nature of the problem. I have requested them to either give a replacement on the cash back. No body has got back to me so for.
The service engineer is pretty good. The sale manager of Pratham Motors bangalore MR Chandrashekar was too rude. He was talking as if he has given the car to me free of cost.
I am totaly devastated and mentally stressed. All i have done is Gave money and bought myself a problem. Hope you guys can help me with your suggestions.
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