I took a SIM connection from Matrix during my visit to Italy, Europe.
The company promised that the call charges from this SIM would be about 40% cheaper then the local service providers.
In the past, I was using my Vodafone SIM (Essar) for my overseas visits for both calling and GPRS services mainly for accessing my Emails and was paying about 8-10, 000 for my visit of about 10 days.
To save my cost, I took this connection from Matrix. They take your credit card number and debit the bill directly to your credit card. I gave my AMEX card number to them and went to Italy.
On my return, I was surprised to know that My credit card is being debited to the tune of Rs. 92, 000/- for my 10 days usages.
When we called these cheats, I was told that out of these charges Rs. 10, 000 was for my voice calls and balance 82, 000/- for my GPRS usages. Though my usages were the same as were in the past.
I wrote to them and asked them when u gave this connection, why you do not tell the users that don't use GPRS services as these services would cost u about 20 times higher then Indian service providers and since these services are enabled on the SIM its your moral responsibility to caution the customers.
Till date I have not received any suitable reply from these cheats and I have already paid AMEX the amount as otherwise they will start charging the delayed payment charges from me.
SO by this, I want to caution all the foreign travellers who are or intend to use MATRIX cellular services that these people are cheat and their claim is fake and I dont want any body else in India to become victim of these cheats.
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