Dear sir,
I had purchased a Microtek UPS Model MDE800AYV1.0 Srl. no. 7FULEX150163 on 29/08 from dealer M/s GANESHAS INFOTECH, Deoghar, Jharkhand vide cash memo no.957 dated 29/08 with waranty card for Two Years Warranty on UPS and Battery. On 11th of June my above UPS stopped giving back up. Then I approached the said dealer with warranty card and Bill to get it replaced but he refused. Then I delivered the said UPS to another Distributor M/s GARG ENTERPRISES, Deoghar, Jharkhand for the replacement alongwith the Cash memo and Waranty card on 15th of June. He delivered me my UPS on 22/07 and charged Rs.1100/- being cost of two batteris for the same which I paid, as my work was suffering without UPS. When I asked them for the same they told that your Service Engineer rejected the replacement. I was really very much surprised and wanted to contact their Service Engineer Mr. Chunnu on his mobile no.9905125383 and also to the service center at Deoghar but could not succeed. When I asked their Dealer I was told that He was out of station. Just look how I am being harassed by their Dealers and Service Engineer at Deoghar. Being very much aggrieved I complained the HO regarding the same.
But I am really very much surprised with their negligency for the above as even they did not reply for my repeated reminders for the same.
Therefore I request you to please look into the matter very seriously and make them replace the battery at the earliest.
Their address is MICROTEK HOUSE, H-57, Udyog Nagar, Rohtak Road, New Delhi- 110041.
Please help.
Thanking you,
SAKET CHHAWCHHARIA,
DEOGHAR, PH:9431369330
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