Sir, My self Ashwani Sharma manager of the New Convent Model Secondary School, at Tukhmir Pur. On July 18th (Sunday), I and my friend Mr. Neeraj Goel approached one of your company’s authorised dealer “MAHARAJA ELECTRONICS” at Khajoori Redlight crossing run by Mr. Sunpedia to buy an online UPS for a newly established computer lab in my school. Mr. Sunpedia told me about one of your product i.e. Microtek 24x7 1600VA sinewave UPS and told me that the product would suit to my requirement. On his recommendation I believed the product and Paid Rs.26000/= for Microtek 24x7 1600VA sinewave UPS, Two Microtek Batteries, a trolly and installation charges at his shop. He told me that the above products and receipt of the product would reach to my school by 3:30PM as serial no. of the product was not available at that time and send with me his electrician for wiring. At 4:00PM he send to my school only Two Microtek Batteries, a Trolly only and NO RECIEPT of Rs.26000/=. When I asked him about the Microtek 24x7 1600VA sinewave UPS and Reciept he told me that that the product is short and would reach to me within 3 to 4 days along with receipt containing serial No. and send me a substitute UPS of LUMINOUS 1400VA. But till one week I did not receive my UPS. Next week on 25th July I again approached his shop and asked about my Microtek 24x7 1600VA sinewave UPS, he told me that the UPS is still not available with him and as soon as he would get the product from the company he would supply to me and asked me to wait for another week. I waited for another week. Again I approached Mr. Sunpedia for My Microtek 24x7 1600VA sinewave UPS but he did not give me my product and not even the receipt of Rs.26000/= which I paid him for for Microtek 24x7 1600VA sinewave UPS, Two Microtek Batteries, a trolly and installation charges. On the contrary he send me the DEMO Version of Microtek 24x7 1600VA sinewave UPS, which I did not accept as I did not pay for DEMO Version. Then he offered me to keep the substitute UPS of “ LUMINOUS” which he installed earlier and settle the matter. Then he gave a mobile no. of Mr. Rakesh claiming that he is marketing head of that area, when I talked to him he also gave me the same offer of to keep the substitute UPS of LUMINOUS company. I surprised to hear that and did not accept their offer. Then he asked me to wait for another week and till date I did not get my Microtek UPS for which I paid money to him and not even the receipt of my payment.
Sir, Microtek claims to be the No 1 company in this sector and I am quite surprised to see that the person who has your company’s dealership is practicing such things which is harming the company’s brand image. He supplied me LUMINOUS and charged for Microtek 24x7 1600VA sinewave UPS.
Sir, I am grieved customer and believe that Microtek would listen to my grievance and take strict action against your Authorised Dealer “ MAHARAJA ELECRONIC” at Khajoori Red Light crossing which is harming your brand image. I expect from Microtek company either supply the UPS for which I paid the money or ask your dealer to return my money. I hope Microtek would not let me to go to print or electronic media or to Consumer Forum as I have given my hard earned money.
Expecting an immediate action from your company’s auhorities as more than one month has been passed.
Thanks
Regards
Ashwani sharma
Manager
New Convent Model Secondary School
Tukhmir Pur Delhi-110094
9810478576
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