I Ram Sanehi am Vodfone customer (Mobl. no. 9711314353). Earlier it was a prepaid no. now converted into postpaid in 3rd week of May. I opted for postpaid Talk-175 plan and GPRS, RS. 899/- per month UNLIMITED usage plan. I am facing a lot of inconvenience and not getting full benefit of plans. There are following main issues which I taken to Vodafone customer care but did not get any proper solution and I was forced to pay as per there wish in advance as my services were deactiated till payment in advance while it is a postpaid plan.
1. Vodafone asked for Rs. 250/- security deposit in advance, at the time of conversion to postpaid, which
I paid.
2. Vodafone alloted me a credit limit of Rs. 2400/- even then Vodafone deactivated my no. after 15 days
and asked to deposit about Rs 2800/- while my actual dues were not more than Rs. 1200/- for entire
billilng cycle of a month. they told me that they will send executive to collect the money, but they did
not send.
3. after 10 days I received bill in which they demanded rental charges for 2 months in which there were
advance for 1 month, when I asked whether it is as per TRAI guidelines, they could not answer
satisfactorly but told to activate services after payment of Rs. 2120/- in full which included advance
rental taxes for next comming month.
4. GPRS plan opted is a unlimited usage plan of Rs. 899/- per month rental and no other usage charges
but Vodafone people diduct GPRS usage charges (which is not to be charged in actul) also from set
limit to me and it resstricts me to use GPRS sevices and avail this sevice in full benefits.
As per plan my GPRS bill will never be more than Rs.899/- and my credit lmit is Rs.2400/- per month,
it means I may be asked to pay in between if my phone call carges exceed Rs. 1501/- (2400-899)
during a billing cycle of current period so that i can use my GPRS services in full. Further I should not
be charged any thing in advance as it is a postpaid plan.
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