On 13th of April 09, I got a call from ABN AMRO bank stating that I have been nominated for a Supreme Plus offer based on my personal loan with ABN AMRO bank. After stating the features and benefits of this offer like I will get discount of 35% for all the transactions, the caller mentioned that there would be a nominal cost of Rs.5000/-, which I would need to pay through a secured bank transaction mode over phone, using my credit card. After the transaction is successful, I would receive a kit within 15days from the bank.
I asked the customer service executive to call me back after some time so that I can think over it. I received the call again from the CSR after 15 minutes, I reconfirmed with him about the 35% discount on any transaction, his answer was YES.I made the payment after getting an assurance from the CSR. The caller congratulated me and stated that a kit would reach me in 15 days. I received the card after few days, however when I referred the attached booklet it was mentioned as 10% - 5% discount. I was unable to believe and thought that a wrong booklet has been sent to me, so I made a call to the ABN AMBRO call center. Surprisingly, the bank totally disowned such offer and said that no such offer is going on against any of their bank products.
I tried to explain the bank that the voucher has ABN AMBRO’s logo and the envelope has the call center’s phone number but the bank disowned it. I called the Citibank to check if my transaction has been done by ABN, they confirmed that the amount has already been credited to ABN. I then called the ABN bank they said that again they cant help and the money should be revised by citi bank only, I explained the scenario that the money has already been credited to ABN but they were not at all in a mood to help me, they said that nothing can be done.
After few days, I called once again and explained the whole situation to the ABN CSR, since this time I had done full research and was confident that the money has been credited to ABN, the CSR (named Beena) was unable disown it, so she told that I will raise a complaint and you will be receiving the money back in your card within 5 working days and was given a reference #, but nothing got credited in my citi bank account after 10 days also. So I called the bank once again and reported the issue this time also I got a reference # 193102313 (CSR name Sneha) and the confirmation that the money will be credited within 5 days. Dint received the money. I gave it a last chance and called the call canter again but the CSR was rude enough to cut the call.
So I decided to go to the Bank directly, once I reached the bank I was informed that the Credit card queries can be taken up only on helpline Phone and helpdesk is only for the account holders. I was already tiered and irritated with the response from the Phone helpline, so I made it a point that I get help form this bank only. I was put on to CSR Gayathri she made a call to the helpline and explained the scenario but then again the HELPLINE person was not understanding the query so the call was been transferred to a higher executive, after a long discussion he informed that the money CANT be reverted.
The bank has given wrong commitment and taken rs 5000 from me. Now they refuse to retun my money.
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