TELECOM REGULATORY AUTHORITY OF INDIA
NEW DELHI
SIR,
The following COMPLAINT by way of representation was sent to Mr. Anil Dhirubhai Ambani -- Chairman Reliance Communications which is self explanatory.
As the Chairman or any other responsible officer (including designated nodal officer and the Appellate Authority of the company has not cared to even acknowledge the receipt, we are constrained to approach you to kindly take cognizance of this
unfair, illegal and customer inimical practice adopted by the telecom operator defying your specified regulation.
In the interest of millions of consumers, kindly direct the telecom operator to discontinue withdraw this with immediate effect
Thanking you
For Consumer Complaints Cell
Mohan Siroya
Chairperson
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From: [email protected]
To: [email protected]
Subject: UNFAIR AND ILLEGAL PRACTICE ADOPTED BY R COMM -- URGENT ATTENTION PL.
Date: Sun, 9 Aug 21:02:15 0530
Shri Anil D Ambani
Chairman—Anil Dhirubhai Ambani Group of Companies
Mumbai
Sir,
Re: Unfair and Illegal practice adopted by Reliance Communications
1. We are appalled to receive a number of complaints about an unfair and illegal practice
adopted by your group company Reliance Communications.
It is noticed that even by mistake if star key on the user handset is “pressed”, he/she is deemed to have subscribed to the CALLER TUNE. An instant SMS is sent to the subscriber confirming having given the consent for subscribing the VALUE ADDED SERVICE and levying the entire monthly charge in advance. When the subscriber protests that he never intended to subscribe this, your CSE instantly tells that “the moment the star button is pressed, you deem to have subscribed to the caller tune service.
Even if you unsubscribe now, the charges have already been debited which are not reversible by me”
2 2 Such a customer inimical practice not only is UNFAIR but ILLEGAL too as the Telecom
Regulatory Authority of India (TRAI) has applied a rule for all Telecom Service
Operators that “ NO CHARGEABLE VALUE ADDED SERVICE LIKE ….. CALLER
TUNE ….. ETC. SHALL BE PROVIDED TO A CUSTOMER WITHOUT HIS/HER
EXPLICIT CONSENT”
The above practice of the company thus violates this regulation and causes unnecessary
harassment of subscriber, creating avoidable dispute and subsequent reversal/crediting
back the already billed amount, thus wasting a lot of time and getting a bad name for the
company.
3 This Cell, before lodging a formal complaint/grievance with the Regulator and the Media, thought it fit to bring this to your kind notice to
rectify/ withdraw the said unfair/illegal practice immediately to avoid tarnishing the fair image of ADAG. We fondly hope that you will do the
needful at the earliest under intimation to us.
Thanking you
For and on Behalf of Consumer Complaints Cell
Mohan Siroya
Chairperson
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