The product was purchased from an authorised dealer in Delhi in April. The price was INR 3200. At the time of purchase, 2 year guarantee was provided. Within one month, the plastic base of jars started cracking and eventually broke apart. None of the Bajaj service centres listed in the warranty card were ready service the product stating that they are not repairing Morphy Richards products anymore. The correct contact details were obtained from Regional Sales Manager for the Morphy Richards line from Bajaj office in Asaf Ali road in Delhi. The service technician sent by the centre refused to repair the parts in warranty saying that we had mishandled the product. After a lot of drama, the Regional Sales Manager admitted that there were several design flaws in the product which affected the overall durability. He arranged to repair the faulty components free of cost. But within a month itself, the repaired parts started falling apart again (cracks in the same locations as before). After seeing this I was convinced that the product is indeed flawed. I immediately contacted the dealer who sold us this product and to my shock he admitted that due to a high volume of complaints he has stopped selling Morphy Richards products.
I want the company (Morphy Richards India and/or Bajaj Electricals) to refund the money in full or replace the product with a good quality one. Also, I would like to warn future customers of this and want the company to issue a product recall notice on account of the many design flaws in the product.
0 comments