Hi,
I am writing this email to you because I would like to share a bad customer experience I had it is regarding two blank DVDs I purchased from Mohali for INR 20/- each. I asked the shopkeeper about the quality he said that its made by moser baer and is of best quality however after 10 minutes when I reached home and I tried those DVDs in my computer DVD writer they did not work at all. Then I went back to the shop to complain about the bad DVDs and the shopkeeper said that he won't take these back and will not exchange those for good DVDs or reimburse my money because there is not warranty on these products. Once sold means SOLD.
I can understand that it’s just the matter of just INR 40/- but these DVDs are of no use for me.
Shopkeeper said that Moser baer is one of the best companies. I think this plastic plates so called blank DVDs could have just cost INR 10/- to Moser baer and Moser baer earned INR 30/- flat and I paid INR 40/- for nothing.
After the incident I came back home and just made a rough calculation of some figures.
Let’s assume if we have 1000 such retails shops in each city or state like Chandigarh, Punjab (Mohali), Delhi, Mumbai, Banglore, Pune, and so on and consider there are 50 main cities in India.
So we have total: 1000 x 50 = 50000 Retail shops
If every shop sell such 2 DVDs non functional every month to their customer then 50000 x 2 = 100000 fake DVDs will be sold per month.
Let’s consider this per annum 100000 x 12 = 1200000 fake DVDs sold per annul.
Let’s consider the revenue of Moser baer now 1200000 x 30 = 36000000.
And I had calculated that assuming India has only 50 Major cities with 1000 blank DVD retail shops in each city.
I could have ignored this just because it cost me only INR 40/- now you can also ignore it because it’s costing just INR 36000000/- to India.
0 comments