Heartfelt Greetings!
Seeking your kind help regarding the belowmentioned mail which I sent to Moserbaer through their online feedback form from www.moserbaer.com.
If you read the mail then you would easily make out the problem related to. The buyer is really feeling helpless because he is from a village and he bought a moserbaer DVD player on the advice of the seller as he was said that it would play even scratched cds and they even pronounced the company to provide on site service if any malfunctions occur and unfortunately it suddenly stopped working after 10 days and when the service person came to have a look, the buyer asked him if the company should replace the product. But he said that they can not replace, instead they would repair it. Being a simple village person, the buyer (Mr. P.N.Das) did not utter a single word.
Amazingly that DVD player does not even play scratch cds when his very old ordinary CD player did pretty well which is pretty amazing. I have sent a mail from the belowmentioned mail address of mine to moserbear requesting a replacement and also sent the same mail to them through their online feedback form twice but without any response till today. Kindly help.
Why the companies misguide people and feed on the innocence of ordinary people while they pay for the product?
Being truly embarrassed and ashamed because I suggested him to buy the product from a very renowned electronic shop 'Great Eastern Trading corporation' located at 277/2/1 B.T.Road (Sinthi More) Calcutta 700036. (033) 25329117, (033) 25329118, (033) 25329119, (033) 64500965.
Now if you kindly help that person to get a replacement for the malfunctioning product, I shall remain grateful to you.
Thanking you in anticipation,
Sincerely,
Kaushik Mandal
[email protected]
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Hello. Heartfelt Greetings! This is Kaushik Mandal (9883025208) from Calcutta. I sent you the same mail from your online feedback page a few days before. Actually a colleague of mine named Mr. Panchanan Das who lives at a pretty remote place from Calcutta. He wanted to buy a DVD player and I suggested him to buy your DVD player because I was told by a person at the Great Eastern Trading corporation located at 277/2/1 B.T.Road (Sinthi More) Calcutta700036 that your DVD player even plays scratched cds too but it doesn't. So He bought one from the same place mentioned above. But unfortunately the product started malfunctioning within 10 days and as he has to go for a tour, he placed a complaint after he returned on 08th July. The complaint number is 1806770008.
I really feel embarrassed now because I suggested him to buy your brand, no offence meant. Your products are great but I am really feeling ashamed. Should not you replace such a corrupt product with another?
His mobile phone number is: 9903093682 and he is only available after 7 pm anyday and anytime on Saturday and Sunday.
Thanking you in anticipation.
Sincerely,
Kaushik Mandal
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