Last 1 month back my cellphone screen got Dim And the power of battery gone low with some sound & network problems. Further to this on 25th of july i reached to the Motorola service centre which is lying in jaipur in the mentioned address that is Redington India Ltd F-46-B First Floor Ramesh Marg C-Scheme-Jaipur. Tel-0141-2223478.Service staff taken my mobile back with the commitment that it will be repaired last by 1 week (31-July) but when i reached there on aforesaid date to get my mobile back they said "Sir the parts gets recieved yesterday u take your mobile on Monday 3 Aug. OK I cooperated with them and again i landed on service centre on 3 Aug after getting frustated when they were not recieving my call to get my mobile but this time i again got the same answer that parts had been recieved today and with the commitment that it will be delivered by 6 aug for sure. I was getting so many problems in communication and it affected my daily life but still i cooperated with the service staff. Further this i called the service centre on 6 aug they said " Sir work is in Progress so you can only get your mobile on Saturday". When i got this answer i gave them the warning to escalate this matter to the manager but because on the request of Service guy's i left the matter after getting the commitment of saturday (8th August).
On today (8th Aug) i called them and asked for the mobile the same excuse i recieved from them that "Parts recieved today" with the commitment of Delivering on Monday.
The delays from service centre affected my communication and daily life.
Lastly i am requesting to the Consumer Forum to take strict actions against the Service centre or the Company for their poor services which is affecting the consumers.
Looking forward for the further actions.
Regards,
Manish Sharma
C/O R.G Sharma
5/116 Agarwal farm,
Mansarovar Jaipur-302020.
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